Background

The Department of Home Affairs envisages changing the manual processes where paper forms are used as a main interface with its clients and systems to a total paperless environment where all transactions are committed online and real-time. In order to accomplish this, a new design of an integrated core business system is required termed the WHO AM I ONLINE (I am I said) System. The Department wants to achieve the following objectives with this system:

• Implement Online Registration, that is capture the following digitally:
  • Photo, Fingerprints, Signature and Voice
  • Demographics and
  • Supporting Documents;
• Introduce an integrated core business system (incorporating civic and immigration with a single logical database of all persons);
• Eliminate manual and tedious processes;
• Reduce the vast amounts of paper;
• Ensure acceptable fingerprints quality at offices of application;
• Improve Turnaround Times for “enabling documents” applications;
• Eradicate future “Back Record Conversion”;
• Improve Overall Security;
• Improve agility through the use of workflow;
• Improve agility through the use of workflow and compliance to Service Oriented Architecture;
• Improve integrity through the enforcement of business rules; and
• Introduce the General Live Capture Concept (GLCC) with Highly Configurable Counters housing Integrated Client Service Consoles (ICSC) backed by Fault-tolerant Controllers for offline processing at any office in order to address the office counters, queuing and ‘look & feel’.

The delivery points also require a redesign in order to enable the paperless environment. It is envisaged that these delivery points become more scalable and adaptable to the changing environment of the Department. The ICSC types will be utilized in the following environments:

• Regional Offices, District Offices and Points of Service;
• Ports of Entry (Harbours, International Airports and Land-based Border Posts);
• Multi-Purpose Community Centres (MPCC);
• Mobile Units and DHA Vehicles;
• Selected Hospitals, Morgues, Post Offices, Chain Stores & Malls; and
• Foreign Missions.

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Benefits to Society

• Quick turnaround times for enabling documents applications
• Reliable status information wrt all persons (citizens, refugees, visitors, etc…)

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Benefits to DHA Staff

• Up-skilling
• Meaningful contribution towards bridging the DIGITAL Divide
• Improved staff morale - no more mundane and manual tasks
• Working smarter

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Approximate time frames

• 31 October 2006 Successful Bidder onsite
• 03 November 2006 Bio-Cap customized for illegals and refugee processes
• 10 November 2006 Server Hardware, Software and peripherals (imported) produced
• 30 November 2006 Prototype testing in Head Office (H/O)
• 08 December 2006 System fully installed and user trained in the Deportation Facility
• 29 December 2006 Bio-Cap customised fir issuing enabling documents
• 15 January 2007 System fully customised and rubbing in one refugee site
• 31 January 2007 Systems rolled out to all nine (9) refugee sites
• 31 July 2007 ICSC testing in 
• Northern Cape District offices, Mobile unit, Post Office, Hospital and service Point
• Cape Town - Harbour, Airport, Khayelitsha and Refugee centre
• Giyani - R/O 7-Tone Mobile Unit, Post Office and Hospital
• Gaborone - Foreign Mission and Kopfontein Border Post
• Krugersdorp - National Deportation Facility
• 31 December 2007 Commence Rollout to all DHA office
• 31 March 2009 Rollout completed in all: 
• DHA Offices locally and Abroad including DHA Mobile Units
• Identified Hospital, Morgues, Malls, Post Offices and Chain Stores

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