The Department of Home Affairs (DHA) is facing challenges with the Live Capture system for passports and smart ID cards. This is due to problems on the Home Affairs National Identification System (HANIS) which have affected turnaround times in some DHA offices.

The Department's technicians are currently replacing damaged equipment on the system. This only affects offices with the Live Capture system. Other services, including births, marriages and deaths registration are not affected.

The Department extends heartfelt apologies to all clients for any inconvenience caused. It is confident that the affected services will be recovered, hopefully by later today.


Media Enquiries:

David Hlabane 071 342 4284 / Thulani Mavuso 082 330 1404

Issued by the Department of Home Affairs